Cancellations & Returns
What is the Replacement Guarantee? How do I get a defective item, ordered on jeoga.com, replaced?
All physical products sold on www.jeoga.com are covered under our Replacement Policy. Notify us of any manufacturing defects or product damages at the time of delivery or within the specified Replacement Guarantee Period of that product(s)* from the date of delivery, and we will issue a brand new replacement to you at no extra cost.
In order to get a defective item replaced
- Contact Customer Care via the Contact Us Page or call us on 99920-12622, within the Specified Replacement Guarantee Period of that product(s)*
- The defective product or part will be recalled and a replacement will be shipped as soon as possible.
Please note –
- Replacement can be for the entire product or part(s) of the product subject to availability of the same with jeoga.com.
- Replacement is offered for the products sold by jeoga.com only.
- The return of the product after receiving the order is not entertained unless a defect/damage is found. If the return is to be processed for the received order due to personal reasons, the order should be sent back to our office address in Chennai.
- There is NO return option for Undergarments/Intimate Wear/Tummy Belts/Corsets/Menstrual Products/Shapewears,etc., in general due to hygiene reasons.
- There is NO return option for products which are incorrectly ordered / no longer required. Also, in case of return, the product has to be shipped by the customer and upon verification of no-defect in the product returned, shycart will initiate the refund deducting the shipping cost incurred by shycart.
How do I cancel an order on jeoga.com? Alternatively, how do I return a product ordered on Shycart?
For outright cancellations by you:
If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped, it will be eligible for replacement, only in cases where there are defects found with the product. Please refer to the Replacement Guarantee above.
Following shall not be eligible for return or replacement –
- Damages due to misuse of product;
- Incidental damage due to malfunctioning of product;
- Any consumable item which has been used or installed;
- Products with tampered or missing serial / UPC numbers;
- Digital products and services;
- Any damage / defect which are not covered under the manufacturer’s warranty;
- Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered;